Global MyCard

Customer Service

Notification

After clicking MyCard to top-up in the mobile game, the “Current APP does not support XXX function” appears?

If phone’s OS is Android and the system version is below 6.0, the application does not support this camera scanning function, please use the manual method by entering the card number and password. If your phone’s OS is Android and the system has been upgraded to 6.0 or above, please go to your phone setting to make the following adjustments [Setting-Apps-(the apps you use now)-Permissions] and turn on the camera acces permissions. If there is no camera acces permission in the list, it means that the application doesn’t support the camera function. Please enter the card number and password manually.