Global MyCard

Customer Service

Notification

MyCard maintenance 12/13、12/27 08:00-09:30(GMT+8, Taiwan).

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

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MyCard terms & conditions

Member terms & conditions Transaction terms & conditions

(Alipay) What should I do if I entered my contact email incorrectly and now I can’t find the transaction?

You must use the email you entered during the transaction for inquiring buy online transactions with Alipay. If the email you entered is incorrect, you can contact customer service by providing: Name, email entered during the transaction, name of service purchased, transaction code, transaction date , transaction amount, problems that occur, etc., and we will...

My money has been deducted after a successful transaction, but I didn’t receive the points? What should I do with the deducted money?

If you successfully top up using one of the following overseas payment methods, but do not receive the game points, you can confirm by following the information below: Overseas payment methods: PayPal, Alipay, UnionPay online payment, 99bil, Tenpay, Payment by Phone Service. Processing steps: After the transaction is successful, please confirm on the [Transaction Help]...

(Octopus) How do I make a payment?

When you are done shopping using buy online or shopping cart, and are ready to checkout, please select a payment method with Octopus. Then you will be guided to choose payment using NFC mobile device or Octopus PC Reader. NFC mobile devices: If you choose an NFC mobile device, please open the Octopus app, Scan...

(Payment by Phone Service or Octopus) What to do if the purchase fails, but still gets charged?

If you do not receive the relevant product after making a purchase with the Payment by Phone Service or Octopus, please contact Soft-World Hong Kong during business hours. Please note that, if you wish to cancel the transaction and make a refund for the purchase with the Payment by Phone Service, or Octopus, a 10%...

(Credit Card) What is 3-D secure service?

The usage and settings of the 3-D Secure service will vary according to the region you are in. Please contact your credit card bank for detailed information on applying for 3-D Secure services. The function of the 3-D Secure service is to ensure that every online transaction that occurs can only be made by the...

(Credit Card) The transaction menu shows that the status of the transaction is a failure, but when checking with the credit card bank, it appears that this transaction has been charged?

Because you made a transaction using a credit card micropayment, the credit card bank will give you an authorization limit for each transaction. If your transaction on the MyCard platform is not successful, but because the credit card bank’s system has given authorization for this transaction, when you make an inquiry to the bank, they...

(Credit Card) I have confirmed with the bank that my credit card limit is still sufficient, but why did my transaction on the MyCard platform fail?

The credit card bank will grant you a credit limit each month, which is currently divided into two parts: If you use a credit card that requires 3-D Security authentication at the time of transaction, due to the rules of international credit card organizations, regardless of your credit limit, the monthly limit of the credit...

How do I confirm if my transaction is a success?

You can select the [Transaction Help] service from the options on the top right of the MyCard official website, and make an inquiry based on your transaction method. After selecting [Mobile Number], enter the phone number that you use in the transaction and select the transaction inquiry month, then click [Search]. The system will send...

Can I transfer points or cancel the transaction if I topped up in the wrong place?

MyCard points that have been successfully purchased cannot be transferred to other game accounts. It is recommended that you confirm with the game you top up whether they can assist you to make the transfer. We can only help you cancel the transaction (if the points are topped up to your account, please do not...