Global MyCard

Customer Service

Notification

MyCard maintenance 12/13、12/27 08:00-09:30(GMT+8, Taiwan).

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

Transaction inquiry issue

MyCard terms & conditions

Member terms & conditions Transaction terms & conditions

(Credit Card) What is 3-D secure service?

The usage and settings of the 3-D Secure service will vary according to the region you are in. Please contact your credit card bank for detailed information on applying for 3-D Secure services. The function of the 3-D Secure service is to ensure that every online transaction that occurs can only be made by the...

(Credit Card) The transaction menu shows that the status of the transaction is a failure, but when checking with the credit card bank, it appears that this transaction has been charged?

Because you made a transaction using a credit card micropayment, the credit card bank will give you an authorization limit for each transaction. If your transaction on the MyCard platform is not successful, but because the credit card bank’s system has given authorization for this transaction, when you make an inquiry to the bank, they...

(Credit Card) I have confirmed with the bank that my credit card limit is still sufficient, but why did my transaction on the MyCard platform fail?

The credit card bank will grant you a credit limit each month, which is currently divided into two parts: If you use a credit card that requires 3-D Security authentication at the time of transaction, due to the rules of international credit card organizations, regardless of your credit limit, the monthly limit of the credit...

How do I confirm if my transaction is a success?

You can select the [Transaction Help] service from the options on the top right of the MyCard official website, and make an inquiry based on your transaction method. After selecting [Mobile Number], enter the phone number that you use in the transaction and select the transaction inquiry month, then click [Search]. The system will send...

Can I transfer points or cancel the transaction if I topped up in the wrong place?

MyCard points that have been successfully purchased cannot be transferred to other game accounts. It is recommended that you confirm with the game you top up whether they can assist you to make the transfer. We can only help you cancel the transaction (if the points are topped up to your account, please do not...