Global MyCard

Customer Service

Notification

MyCard maintenance 12/13、12/27 08:00-09:30(GMT+8, Taiwan).

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

MyCard APP Official Download

MyCard APP MyCard APP (Simplified Chinese Version)

How to contact the customer service center?

MyCard customer service in Taiwan area operates 24 hours a day, providing various service channels. If the phone is busy, it is recommended to use another service method to resolve your problem. (For now, customer service in Taiwan and Hong Kong, is served in Mandarin by MyCard customer service staff in Taiwan) MyCard Customer Service...

Instructions and descriptions for using Steam cards.

STEAM card introduction Using Steam cards is very easy, it’s the same as using gift coupons. Please refer to the appropriate redemption procedure below, after making the redemption, you can immediately use the card easily at the game store on the Steam platform (such as CSGO STORE, TF2 Mann Co, store). (1) MyCard member→ Deduction→...

What should I do if I forget my payment password?

Please use the URL below to verify the member account and reset the password. If you still have questions, please contact customer service. Forgot payment password, click here forgot payment password procedure guide

Is there a top-up limit for MyCard points?

The top-up limit for MyCard points are as follows: MyCard member account [not bound] to Mobile device: the maximum limit is 110,500 points MyCard member account [bound] to mobile device: the maximum limit is 200,000 points After you download the MyCard APP and successfully log in to your account, the system will automatically bind your...

What should I do if I haven’t received the text message while verifying the phone number?

Please try logging in again and re-enter the correct mobile number to verify again, for overseas users, please check whether the country code entered is correct. If the problem persists, and you still cannot receive the mobile verification SMS, please follow the steps below to check the operation : First contact the mobile phone operator...

The account is blocked because the password entered is incorrect, what should I do?

MyCard member accounts will be blocked for 24 hours after you entered the wrong password for 3 consecutive times. After the blocking time is over, the account will be activated automatically. Please log in again after making sure that the account and password entered are correct. If you want to activate your MyCard member account...

Can’t receive the system verification letter?

The following are common problems that are often encountered if you can’t receive email, please try again after checking: Maybe because the email you entered is invalid or incorrect, please use the correct email and try registering again. It may be that your email service provider judges that the verification email sent was spam. It...