Global MyCard

Customer Service

Notification

MyCard maintenance 7/4、7/18, 08:00-09:30(GMT+8, Taiwan).

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

Pay by MyCard Wallet problem

I can’t see my points in the game after using MyCard Wallet to top up, what should I do?

Please check into the game to make sure whether the points have been received or not. If you haven’t received the points, please login to your MyCard member account, then enter the History Log > Transaction History. You can search for member top-up and MyCoins usage history here.(The record retention period is only open for...

I’ve selected MyCard Wallet as the payment method to top up in the game, why do I still have to enter the payment password?

In order to enhance the security of member accounts and ensure the protection of members’ use of MyCoins, starting from 16 June 2014, MyCard official website stated that all transactions using MyCard Wallet service must be verified by a security code (payment password) before completing the transaction. Reminder: Please change the member account password regularly,...

Can I transfer points or cancel the transaction if I topped up in the wrong place?

MyCoins that have been successfully redeemed cannot be transferred to other game accounts. It is recommended that you confirm with the game you top up whether they can assist you to make the transfer. We can only help you to cancel the transaction (if the points are topped up into your account, please do not...

Why can’t I redeem Garena coin with MyCoins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, Pay by MyCard Wallet, and MyCard point card for overseas areas (Singapore and Malaysia). At present, MyCard point cards from overseas (Hong...

Why can’t I use buy online to redeem Garena coins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, Pay by MyCard Wallet, and MyCard point card for overseas area (Singapore and Malaysia). However, overseas area (Hong Kong and Macau) MyCard...

How do I find the history of MyCard Wallet transaction that I have done?

Please login to your MyCard member account, then go to History Log > Transaction History. You can check your member top-up and MyCoins usage history here. (The record retention period is only open for record inquiries within the past twelve months) MyCard member login