Global MyCard

Customer Service

Notification

MyCard maintenance 12/13、12/27 08:00-09:30(GMT+8, Taiwan).

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

Deduction Question

I can’t see my points in the game after making a point deduction, what should I do?

Please check into the game to make sure whether the points have been received or not. If you haven’t received the points, please login to your MyCard member account, then enter the History Log > Transaction History. You can search for member top-up and points usage history here. (The record retention period is only open...

I’ve clicked MyCard member point deduction to top up in the game, why do I still have to enter the payment password?

In order to enhance the security of member accounts and ensure the protection of members’ use of points, starting from 16 June 2014, MyCard official website stated, the use of MyCard member deduction services must pass the security code (payment password) verification before completing the transaction. Reminder: Please change the member account password regularly, and...

Can I transfer points or cancel the transaction if I topped up in the wrong place?

MyCard points that have been successfully purchased cannot be transferred to other game accounts. It is recommended that you confirm with the game you top up whether they can assist you to make the transfer. We can only help you cancel the transaction (if the points are topped up to your account, please do not...

Why can’t I redeem Garena coin with my MyCard points?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, MyCard member point deduction, and MyCard points card for overseas areas (Singapore and Malaysia). At present, MyCard points cards from overseas (Hong...

Why can’t I use buy online to redeem Garena coins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, MyCard member point deduction, and MyCard points card for overseas area (Singapore and Malaysia). However, overseas area (Hong Kong and Macau) MyCard...

How do I find the history of member point deductions that I have done?

Please login to your MyCard member account, then go to History Log > Transaction History. You can check your member top-up and points usage history here. (The record retention period is only open for record inquiries within the past twelve months) MyCard member login