Global MyCard

Customer Service

Notification

MyCard maintenance 12/13、12/27 08:00-09:30(GMT+8, Taiwan).

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

Registration problem

How to contact the customer service center?

MyCard customer service in Taiwan area operates 24 hours a day, providing various service channels. If the phone is busy, it is recommended to use another service method to resolve your problem. (For now, customer service in Taiwan and Hong Kong, is served in Mandarin by MyCard customer service staff in Taiwan) MyCard Customer Service...

MyCard terms & conditions

Member terms & conditions Transaction terms & conditions

Is there a top-up limit for MyCard points?

The top-up limit for MyCard points are as follows: MyCard member account [not bound] to Mobile device: the maximum limit is 110,500 points MyCard member account [bound] to mobile device: the maximum limit is 200,000 points After you download the MyCard APP and successfully log in to your account, the system will automatically bind your...

What should I do if I haven’t received the text message while verifying the phone number?

Please try logging in again and re-enter the correct mobile number to verify again, for overseas users, please check whether the country code entered is correct. If the problem persists, and you still cannot receive the mobile verification SMS, please follow the steps below to check the operation : First contact the mobile phone operator...

How many MyCard member accounts can I apply?

MyCard member account restrictions, one email can only apply for one MyCard member account, one ID card number can only verify one MyCard member account, and one mobile phone number can only be bound to one MyCard member account.

How to become a member?

Join now! MyCard official website registration guide MyCard APP registration guide Download MyCard APP

My account status is a ordinary member, why can’t I top up?

Currently, there is no distinction between the types of MyCard members. This applies before 5 March 2018, MyCard members are called ordinary members before completing the verification. For member accounts that have not verified mobile numbers, will asked to bind a mobile phone number when logging in. The function of the member service can only...

Member Center Security Verification Instructions

Dear customers, in order to maintain and improve the security of MyCard member accounts, the MyCard website will conduct member account security verification from time to time. Before completing security verification, the account may not be able to be used normally. If you have any questions regarding verification, please contact MyCard online customer services. MyCard...

What is the difference between a regular member and a verified member?

Currently, there is no such distinction for MyCard members. This applies before 5 March 2018, MyCard members are called ordinary members before completing the verification. The following are member services that can be used by MyCard member accounts after completing email and mobile number bind verification process: Point Card Top-up, buy online, member point deduction,...

What should I do if I want to complete mobile number verification, but I don’t have a mobile number?

If you do not have a mobile phone number for verification, it is recommended that you ask a family member who has a mobile phone to assist in completing the verification steps, and then you can fully use the MyCard member account function.

How to verify the mobile phone number for old members?

At present, for member accounts that have not verified their mobile numbers, they will be forced to bind the mobile phone number when logging in. The function of the member service can only be used after the account has completed the email and mobile number verification process.

My mobile phone has been bound to other MyCard member accounts, can I still use this mobile phone to verify other member accounts? Is there a quantity limit?

One mobile number can only be bound to one MyCard member account; a MyCard member account can only be set with one mobile account.