Global MyCard

Customer Service

Notification

MyCard maintenance 7/4、7/18, 08:00-09:30(GMT+8, Taiwan).

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

Others

Can the points in the MyCard member account be transferred to another MyCard member account?

Can the points in the MyCard member account be transferred to another MyCard member account? Points in the MyCard member account cannot be transferred to another MyCard member account. After the top up is successful, the points can only be used for the relevant game platform that cooperates with the point top up. If you...

Form file download

Problem Processing Application Form-Chinese and English Version WebATM Transaction Refund Application Form Statement of physical card Online purchase statement Event prize collection guide

After clicking MyCard to top-up in the mobile game, the “Current APP does not support XXX function” appears?

If phone’s OS is Android and the system version is below 6.0, the application does not support this camera scanning function, please use the manual method by entering the card number and password. If your phone’s OS is Android and the system has been upgraded to 6.0 or above, please go to your phone setting...

After clicking MyCard top-up in a mobile game, I can’t enter the MyCard top-up interface or a message of access denied appears?

If your phone is an Android system and the system has been upgraded to 6.0 or higher, please go to the phone setting to make the following adjustments. [Setting-Apps-(the apps you use now)-Permissions]. After allowing all the program acces permissions, restart the game to fix the problem and make the top-up interface appear normally.

Job vacancy

Welcome to join our big family, if you are willing, please contact us via: 104 Website service@mycard520.com.tw