Global MyCard

Customer Service

Notification

Can the points in the MyCard member account be transferred to another MyCard member account?

Can the points in the MyCard member account be transferred to another MyCard member account?

Points in the MyCard member account cannot be transferred to another MyCard member account. After the top up is successful, the points can only be used for the relevant game platform that cooperates with the point top up. If you top up the wrong account, then the only solution is to cancel the transaction (If you want to cancel the transaction, only the real account owner has the right to request a transaction cancellation. Do not use the points that were topped up, and please keep the proof of purchase data properly. After points are used, then the refund process will be carried out in accordance with the relevant rules of the member and the product purchased).

Tips: To ensure your rights, before you top up your MyCard member account, please make sure that the MyCard member account (and password) that you enter is the MyCard member account that you want to top up.