Global MyCard

Customer Service


How to contact the customer service center?

MyCard customer service in Taiwan area operates 24 hours a day, providing various service channels. If the
phone is busy, it is recommended to use another service method to resolve your problem. (For now, customer service in Taiwan and Hong Kong, is served in Mandarin by MyCard customer service staff in Taiwan)

MyCard Customer Service LINE (24hr)


Scan QR Code or quick link:

MyCard Customer Service WeChat (24hr)


Scan QR Code or quick link: 

Taiwan users please dial

Taiwan Customer Service Hotline: (02) 2651-0754
Taiwan Fax Number: (02) 2651-1874
Fraud processing hotline: (02) 2651-0653
Customer service email:
Customer service LINE ID: @mycard
Customer service WeChat ID: mycard520

Hong Kong users please dial

Hong Kong customer service hotline: (852) 2334-8869
Hong Kong fax number: (852) 2959-0743
Company address in Hong Kong: Block B, 8/F, Yeung Yiu Chung (No.6) Ind. Bldg., 19 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong
Administration working hours: Monday to Friday, 10:00-17:00

Malaysia users please dial

Malaysia customer service hotline: (603) 8081-1277
Malaysia fax number: (603) 8081-1477
Administration working hours: Monday to Friday, 09:00-18:00