Global MyCard

Customer Service


The account is blocked because the password entered is incorrect, what should I do?

MyCard member accounts will be blocked for 24 hours after you entered the wrong password for 3 consecutive times. After the blocking time is over, the account will be activated automatically. Please log in again after making sure that the account and password entered are correct.

If you want to activate your MyCard member account in advance, you can use the [Forgot Password] function to reset a new password, then use the new password to log in.

Forgot password quick link

If you have entered the wrong password for 6 times, the system will temporarily lock your account.

If you want to activate your account, you can fill out the Problem Processing Application Form. Then send this form along with a photocopy of your ID to customer service, our special staff will send a notification after processing is completed.

Problem Processing Application Form