Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

Inquiry and modification

What should I do if I forget the security code?

The security code has been completely replaced by the payment password. If you have forgotten the security code, please go to the link below to verify and set a payment password. If you still have questions, please contact customer service. Click here to do verification and reset password Forgot payment password guide