Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

How to contact the customer service center?

MyCard customer service in Taiwan area operates 24 hours a day, providing various service channels. If the phone is busy, it is recommended to use another service method to resolve your problem. (For now, customer service in Taiwan and Hong Kong, is served in Mandarin by MyCard customer service staff in Taiwan) Taiwan users please...

MyCard official website routine maintenance notification

Dear customer: MyCard will be having maintenance on 09/15 08:00-09:30(GMT+8, Taiwan). When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you! Online Customer Service

Form file download

Problem Processing Application Form-Chinese and English Version

MyCard terms & conditions

Member terms & conditions Transaction terms & conditions

Instructions and descriptions for using Steam cards.

STEAM card introduction Using Steam cards is very easy, it’s the same as using gift coupons. Please refer to the appropriate redemption procedure below, after making the redemption, you can immediately use the card easily at the game store on the Steam platform (such as CSGO STORE, TF2 Mann Co, store). (1) MyCard member→ Deduction→...

LINE top up guide

(LINE Store) MyCard top up guide Please refer to the guide in MyCard Entertainment Center

LINE general trouble guide

Click here for instructions on using LINE and MyCard LINE cards

What are the denominations of MyCard point card?

The denominations that MyCard point card currently provides now are: 30 MyCoins, 50 MyCoins, 90 MyCoins, 150 MyCoins,170 MyCoins, 300 MyCoins, 350 MyCoins, 400 MyCoins, 450 MyCoins, 500 MyCoins, 750 MyCoins, 1,000 MyCoins, 1,150 MyCoins, 1,490 MyCoins, 1,690 MyCoins, 2,000 MyCoins,2,500 MyCoins, 3,000 MyCoins,3,290 MyCoins, 5,000 MyCoins, 10,000 MyCoins. ※For games from Taomee Taiwan, currently,...

How do I modify the order?

If the product has not been shipped, you can cancel it online. If you have completed your order, but want to cancel the transaction, please contact us as soon as possible to process the transaction cancellation. Because physical products take 3-5 working days to be successfully delivered, please call the customer service hotline as soon...

How can I confirm my order?

You can click “Order inquiry” at the top of the MyMall page to view your purchase history for the last 1 month, and you can confirm whether the transaction was successful via the transaction status. If the status shows “Processing”, it means that this transaction has not been completed, you will need to make a...

What should I do if I have successfully purchased a virtual product, but forgot to copy the card number and password?

You can go to “Order Inquiry” to inquire about your transaction records. You can click on the words “Search Card Number and Password” in the successful transaction section to inquire about the card number and password of the virtual goods purchased.

Do I have to be a member to buy?

Yes. If you want to shop at MyMall, please go to the Members Area on the official MyCard website to become a MyCard member and complete the verification process. Become MyCard Member MyMall