Can I apply for transaction cancellation and refund for overseas payment methods?
1. Please note that for the following payment methods, once the transaction is successful, it is not possible to apply for a refund:
Indonesia region payment methods
Thailand region payment methods (excluding Thailand region credit card)
FAST Singapore
2. Refunds application must be made only by the purchasers themselves and must be accompanied by the relevant proof of payment. Below are the refund administration fees for each payment method:
Hong Kong PPS and Octopus: 10% of the total refund amount.
VISA (Global): 10% of the total refund amount.
Mastercard (Global): 10% of the total refund amount.
Malaysia region payment method: 10% of the total refund amount.
eNETS Singapore: 10% of the total refund amount.
GrabPay Singapore: 10% of the total refund amount.
PAYNOW Singapore: 1 SGD + 5% of the total refund amount.
Thailand region credit card: 15 THB + 10% of the total refund amount.
Philippines region payment method: 20 PHP + 10% of the total refund amount.