Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

Inquiry and modification

MyCard APP Official Download

MyCard APP

What should I do if I forget my payment password?

Please use the URL below to verify the member account and reset the password. If you still have questions, please contact customer service. Forgot payment password, click here forgot payment password procedure guide

Where can I search my top-up and MyCoins usage history?

Please log in to your MyCard member account, then go to History Log > Transaction History. You can check your member top-up and MyCoins usage history here. (The record retention period is only open for record inquiries within the past twelve months) Log in as a member now

Why did I fail to change the photo?

Please note that there are restrictions on the photo file format, if it doesn’t match the format below, the photo upload will not be successful. Length and width: 140×140 File size does not exceed: 1MB File formats: JPG, GIF, PNG, BMP

How do I change or delete personal info?

『Correct the wrong registered name or ID number』: Because one ID card number can only be used to register one verified MyCard member account. You can only change one of the two, and can only change it once, and cannot be changed repeatedly. 『Deleting account personal info』: At present, we can help you apply for...

I have two verified MyCard member accounts, but one of them uses fake data for registration. Can I merge the accounts?

Because one ID card number can only be used to register one MyCard member account. Multiple accounts cannot be combined. If you can’t provide documents that can prove ownership of another account, then we can’t help you resolve issues with that account. Attention! To ensure personal rights and interests, please use real personal information for...

How to apply for or unsubscribe the member newsletter?

If you want to subscribe to the MyCard member newsletter, please register for an account and complete the 2-step verification process with your email and mobile number. After completed the registration process, log in to your account and enter the Member Center, then check the box “Subscribe News, Special offers and service from MyCard.” in...

Why I didn’t receive the member newsletter after I subscribed?

If you do not receive the member newsletter after subscribing, please refer to the following methods: Please log in to your account, then go to the Edit Member Personal Info page to make sure you have checked the “Subscribe News, Special offers and service from MyCard.” box. Please go to your email mailbox to check...

The account is blocked because the password entered is incorrect, what should I do?

MyCard member accounts will be blocked for 24 hours after you entered the wrong password for 3 consecutive times. After the blocking time is over, the account will be activated automatically. Please log in again after making sure that the account and password entered are correct. If you want to activate your MyCard member account...

I wrote the wrong name or ID number and email in my member account data, how can I modify it?

In order to ensure the confidentiality and security of the account, if there is a writing error in the name or ID card number, you can only change one of the two, and can only change it once. Please submit an application to MyCard customer service using the Problem Processing Application Form. Problem Processing Application...

What is a mobile account? How can I apply and modify?

In order to meet the requirements of the police and improve the security of MyCard member accounts, starting from 22 August 2016, the security mechanism of MyCard Members from Soft-World International has changed, with the following information: New MyCard member account user: During the account registration process, you must perform a mobile number verification procedure...

What should I do if I forget my password?

You can go to the [Member Center] and click [Forgot Password], enter the MyCard member account and verification code to verify your MyCard member account eligibility. After completing the steps, you can change your account’s password. Forgot password quick link Recovering a forgotten password guide： Please click the forgot password button at the bottom of...