Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

Membership issue

What is MyCode?

MyCode is a unique code that each MyCard member has. The purpose of the code is to bind the transaction information to your MyCard member information when you make a MyCard transaction, and then you can check the transaction details on the MyCard website/Member Center. When you need to leave your personal information to participate...

Can the points in the MyCard member account be transferred to another MyCard member account?

Can the points in the MyCard member account be transferred to another MyCard member account? Points in the MyCard member account cannot be transferred to another MyCard member account. After the top up is successful, the points can only be used for the relevant game platform that cooperates with the point top up. If you...

MyCard APP Official Download

MyCard APP

How to contact the customer service center?

MyCard customer service in Taiwan area operates 24 hours a day, providing various service channels. If the phone is busy, it is recommended to use another service method to resolve your problem. (For now, customer service in Taiwan and Hong Kong, is served in Mandarin by MyCard customer service staff in Taiwan) Taiwan users please...

MyCard terms & conditions

Member terms & conditions Transaction terms & conditions

Is there a top-up limit for MyCoins?

The top-up limit for MyCoins are as follows: MyCard member account [not bound] to Mobile device: the maximum limit is 110,500 MyCoins MyCard member account [bound] to mobile device: the maximum limit is 200,000 MyCoins After you download the MyCard APP and successfully log in to your account, the system will automatically bind your MyCard...

What should I do if I haven’t received the text message while verifying the phone number?

Please try logging in again and re-enter the correct mobile number to verify again, for overseas users, please check whether the country code entered is correct. If the problem persists, and you still cannot receive the mobile verification SMS, please follow the steps below to check the operation : First contact the mobile phone operator...

New security mechanism replaces MySafe

MyCard is committed to get closer to people’s life habits, and mobile phones are indispensable personal items in everyday life. Let’s use the new [QR Code scan log in, push notification log in], to replace the old MySafe security verification. Download MyCard APP

I still can’t login after scanning the QR Code?

Log in with a QR Code scan can only be done via the scan QR Code button found in the MyCard APP. QR code log in cannot be done using a scan from a regular camera or a regular QR code scan program.

How many trusted browsers can be set? Is there a time limit?

There are no limit on trusted browser settings. However, in order to maintain the security of your account, the system will restart every 3 months.

Why is the security code changed to payment password?

In order to provide the best service, we always listen to problems and suggestions from consumers wholeheartedly. So we officially renamed and replaced the original 4-16 code security code with a payment password that only uses 6 codes for the transaction. If you are already become a member before 18 February 2019, and are still...

I can’t see my points in the game after using MyCard Wallet to top up, what should I do?

Please check into the game to make sure whether the points have been received or not. If you haven’t received the points, please log in to your MyCard member account, then enter the History Log > Transaction History. You can search for member top-up and MyCoins usage history here.(The record retention period is only open...