Global MyCard

Customer Service


(Credit Card) The transaction menu shows that the status of the transaction is a failure, but when checking with the credit card bank, it appears that this transaction has been charged?

Because you made a transaction using a credit card micropayment, the credit card bank will give you an authorization limit for each transaction. If your transaction on the MyCard platform is not successful, but because the credit card bank’s system has given authorization for this transaction, when you make an inquiry to the bank, they will tell you that your transaction has already deducted your credit limit.

However, because the status of this transaction on the MyCard platform is failed, we will not apply for payment to your credit card bank. The system will apply for a credit authorization cancellation from this failed transaction to your credit card bank within 1 to 3 working days. Please rest assured that after the cancelation, your credit limit will be back again.