Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

Can I buy products on MyMall using MyCoins?

No, the current payment method is adjusted to the type of product, we provide transaction methods by Buy Online as well as micropayments. We also provide convenience store pick up, with a cash on delivery system. Please make a purchase according to the payment method provided for each product.

Can the product be shipped to offshore island or overseas?

For now, our products cannot be shipped overseas. We provide delivery for offshore island (Penghu, Jinmen, Mazu), but we only use post office delivery.

Why are there products that can’t be ordered?

All products on MyCard have a limited quantity, if the stock is out of stock, you cannot place an order. However, you can click “Add to Tracking List” to make it easier for you to check the stock status of the product in the future.

(Alipay) What should I do if I entered my contact email incorrectly and now I can’t find the transaction?

You must use the email you entered during the transaction for inquiring buy online transactions with Alipay. If the email you entered is incorrect, you can contact customer service by providing: Name, email entered during the transaction, name of service purchased, transaction code, transaction date , transaction amount, problems that occur, etc., and we will...

My money has been deducted after a successful transaction, but I didn’t receive the game points? What should I do with the deducted money?

If you successfully top up using one of the following overseas payment methods, but do not receive the game points, you can confirm by following the information below: Overseas payment methods: PayPal, Alipay, UnionPay online payment, 99bil, Tenpay, Payment by Phone Service. Processing steps: After the transaction is successful, please confirm on the [Transaction Help]...

(Octopus) How do I make a payment?

When you are done shopping using buy online or shopping cart, and are ready to checkout, please select a payment method with Octopus. Then you will be guided to choose payment using NFC mobile device or Octopus PC Reader. NFC mobile devices: If you choose an NFC mobile device, please open the Octopus app, Scan...

Can I apply for transaction cancellation and refund for overseas payment methods?

Can I apply for transaction cancellation and refund for overseas payment methods? 1. Please note that for the following payment methods, once the transaction is successful, it is not possible to apply for a refund: Indonesia region payment methods Thailand region payment methods (excluding Thailand region credit card) Philippines region payment methods (excluding Philippines region...

(Credit Card) What is 3-D secure service?

The usage and settings of the 3-D Secure service will vary according to the region you are in. Please contact your credit card bank for detailed information on applying for 3-D Secure services. The function of the 3-D Secure service is to ensure that every online transaction that occurs can only be made by the...

(Credit Card) The transaction menu shows that the status of the transaction is a failure, but when checking with the credit card bank, it appears that this transaction has been charged?

Because you made a transaction using a credit card micropayment, the credit card bank will give you an authorization limit for each transaction. If your transaction on the MyCard platform is not successful, but because the credit card bank’s system has given authorization for this transaction, when you make an inquiry to the bank, they...

How do I confirm if my transaction is a success?

You can select the [Transaction Help] service from the menu icon on the upper right corner of the MyCard official website, and make an inquiry based on your transaction method. After selecting [Mobile Number], enter the phone number that you use in the transaction and select the transaction inquiry month, then click [Search]. The system...

What should I do if I forget my payment password?

Please use the URL below to verify the member account and reset the password. If you still have questions, please contact customer service. Forgot payment password, click here forgot payment password procedure guide

Is there a top-up limit for MyCoins?

The top-up limit for MyCoins are as follows: MyCard member account [not bound] to Mobile device: the maximum limit is 110,500 MyCoins MyCard member account [bound] to mobile device: the maximum limit is 200,000 MyCoins After you download the MyCard APP and successfully log in to your account, the system will automatically bind your MyCard...