Global MyCard

Customer Service


My account status is a ordinary member, why can’t I top up?

Currently, there is no distinction between the types of MyCard members. This applies before 5 March 2018, MyCard members are called ordinary members before completing the verification. For member accounts that have not verified mobile numbers, will asked to bind a mobile phone number when logging in. The function of the member service can only be used after the account has completed the email and mobile number verification process.

MyCard Member Center