Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

Buy Online

Can the points in the MyCard member account be transferred to another MyCard member account?

Can the points in the MyCard member account be transferred to another MyCard member account? Points in the MyCard member account cannot be transferred to another MyCard member account. After the top up is successful, the points can only be used for the relevant game platform that cooperates with the point top up. If you...

MyCard terms & conditions

Member terms & conditions Transaction terms & conditions

(Alipay) What should I do if I entered my contact email incorrectly and now I can’t find the transaction?

You must use the email you entered during the transaction for inquiring buy online transactions with Alipay. If the email you entered is incorrect, you can contact customer service by providing: Name, email entered during the transaction, name of service purchased, transaction code, transaction date , transaction amount, problems that occur, etc., and we will...

My money has been deducted after a successful transaction, but I didn’t receive the game points? What should I do with the deducted money?

If you successfully top up using one of the following overseas payment methods, but do not receive the game points, you can confirm by following the information below: Overseas payment methods: PayPal, Alipay, UnionPay online payment, 99bil, Tenpay, Payment by Phone Service. Processing steps: After the transaction is successful, please confirm on the [Transaction Help]...

(Octopus) How do I make a payment?

When you are done shopping using buy online or shopping cart, and are ready to checkout, please select a payment method with Octopus. Then you will be guided to choose payment using NFC mobile device or Octopus PC Reader. NFC mobile devices: If you choose an NFC mobile device, please open the Octopus app, Scan...

Can I apply for transaction cancellation and refund for overseas payment methods?

Can I apply for transaction cancellation and refund for overseas payment methods? 1. Please note that for the following payment methods, once the transaction is successful, it is not possible to apply for a refund: Indonesia region payment methods Thailand region payment methods (excluding Thailand region credit card) Philippines region payment methods (excluding Philippines region...

(Credit Card) What is 3-D secure service?

The usage and settings of the 3-D Secure service will vary according to the region you are in. Please contact your credit card bank for detailed information on applying for 3-D Secure services. The function of the 3-D Secure service is to ensure that every online transaction that occurs can only be made by the...

(Credit Card) The transaction menu shows that the status of the transaction is a failure, but when checking with the credit card bank, it appears that this transaction has been charged?

Because you made a transaction using a credit card micropayment, the credit card bank will give you an authorization limit for each transaction. If your transaction on the MyCard platform is not successful, but because the credit card bank’s system has given authorization for this transaction, when you make an inquiry to the bank, they...

How do I confirm if my transaction is a success?

You can select the [Transaction Help] service from the menu icon on the upper right corner of the MyCard official website, and make an inquiry based on your transaction method. After selecting [Mobile Number], enter the phone number that you use in the transaction and select the transaction inquiry month, then click [Search]. The system...

Can I transfer points or cancel the transaction if I topped up in the wrong place?

MyCoins that have been successfully redeemed cannot be transferred to other game accounts. It is recommended that you confirm with the game you top up whether they can assist you to make the transfer. We can only help you to cancel the transaction (if the points are topped up into your account, please do not...