Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

Membership issue

What should I do if I want to complete mobile number verification, but I don’t have a mobile number?

If you do not have a mobile phone number for verification, it is recommended that you ask a family member who has a mobile phone to assist in completing the verification steps, and then you can fully use the MyCard member account function.

How to verify the mobile phone number for old members?

At present, for member accounts that have not verified their mobile numbers, they will be forced to bind the mobile phone number when logging in. The function of the member service can only be used after the account has completed the email and mobile number verification process.

My mobile phone has been bound to other MyCard member accounts, can I still use this mobile phone to verify other member accounts? Is there a quantity limit?

One mobile number can only be bound to one MyCard member account; a MyCard member account can only be set with one mobile account.

How to complete mobile phone verification if I am an overseas member?

Members in overseas regions can also verify and bind their mobile phones. Please confirm your region and select the correct country code. Please enter your mobile phone number after the country code and follow the process to complete the verification.

Why do I need to do mobile phone verification when applying for MyCard membership?

In order to meet the requirements of the police and improve the security of MyCard member accounts, starting from 22 August 2016, the security mechanism of MyCard Members from Soft-World International has changed, with the following information: New MyCard member account user: During the account registration process, you must perform a mobile number verification procedure...