Global MyCard

Customer Service

Notification

How do I confirm if my transaction is a success?

You can select the [Transaction Help] service from the options on the top right of the MyCard official website, and make an inquiry based on your transaction method.

After selecting [Mobile Number], enter the phone number that you use in the transaction and select the transaction inquiry month, then click [Search]. The system will send an SMS verification code to the user’s mobile phone. Please return to the webpage to input the SMS verification code, and search your transaction history for the current month. Please click the [Request top up help] button that appear on the right side of the top up failed description, re-enter your account and password so you can top up successfully. The validity period of the SMS verification code is 3 minutes, please complete the verification within the time limit.

After selecting [Email], please enter the email used for your transaction and select transaction inquiry month, then click [Search]. The system will send a verification code email to the user’s email. Please return to the webpage to enter the email verification code, and search the transaction history for the current month. Please click the [Request top up help] button that appear on the right side of the top up failed description, re-enter your account and password so you can top up successfully. The validity period of the email verification code is 1 hour, please complete the verification within the time limit.

After selecting [Top up], please enter the number and password of the point card that you used, then click [Search] to view the top up history of the point card.

Transaction Help