Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

FAQ

What is a mobile account? How can I apply and modify?

In order to meet the requirements of the police and improve the security of MyCard member accounts, starting from 22 August 2016, the security mechanism of MyCard Members from Soft-World International has changed, with the following information: New MyCard member account user: During the account registration process, you must perform a mobile number verification procedure...

What should I do if I forget my password?

You can go to the [Member Center] and click [Forgot Password], enter the MyCard member account and verification code to verify your MyCard member account eligibility. After completing the steps, you can change your account’s password. Forgot password quick link Recovering a forgotten password guide： Please click the forgot password button at the bottom of...

What should I do if I forget the security code?

The security code has been completely replaced by the payment password. If you have forgotten the security code, please go to the link below to verify and set a payment password. If you still have questions, please contact customer service. Click here to do verification and reset password Forgot payment password guide

How many MyCard member accounts can I apply?

MyCard member account restrictions, one email can only apply for one MyCard member account, one ID card number can only verify one MyCard member account, and one mobile phone number can only be bound to one MyCard member account.

How to become a member?

Join now! MyCard official website registration guide MyCard APP registration guide Download MyCard APP

My account status is a ordinary member, why can’t I top up?

Currently, there is no distinction between the types of MyCard members. This applies before 5 March 2018, MyCard members are called ordinary members before completing the verification. For member accounts that have not verified mobile numbers, will asked to bind a mobile phone number when logging in. The function of the member service can only...

Member Center Security Verification Instructions

Dear customers, in order to maintain and improve the security of MyCard member accounts, the MyCard website will conduct member account security verification from time to time. Before completing security verification, the account may not be able to be used normally. If you have any questions regarding verification, please contact MyCard online customer services. MyCard...

What is the difference between a regular member and a verified member?

Currently, there is no such distinction for MyCard members. This applies before 5 March 2018, MyCard members are called ordinary members before completing the verification. The following are member services that can be used by MyCard member accounts after completing email and mobile number bind verification process: Point Card Top-up, buy online, Pay by MyCard...

What should I do if I want to complete mobile number verification, but I don’t have a mobile number?

If you do not have a mobile phone number for verification, it is recommended that you ask a family member who has a mobile phone to assist in completing the verification steps, and then you can fully use the MyCard member account function.

How to verify the mobile phone number for old members?

At present, for member accounts that have not verified their mobile numbers, they will be forced to bind the mobile phone number when logging in. The function of the member service can only be used after the account has completed the email and mobile number verification process.

My mobile phone has been bound to other MyCard member accounts, can I still use this mobile phone to verify other member accounts? Is there a quantity limit?

One mobile number can only be bound to one MyCard member account; a MyCard member account can only be set with one mobile account.

How to complete mobile phone verification if I am an overseas member?

Members in overseas regions can also verify and bind their mobile phones. Please confirm your region and select the correct country code. Please enter your mobile phone number after the country code and follow the process to complete the verification.