Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

Membership issue

I’ve selected MyCard Wallet as the payment method to top up in the game, why do I still have to enter the payment password?

In order to enhance the security of member accounts and ensure the protection of members’ use of MyCoins, starting from 16 June 2014, MyCard official website stated that all transactions using MyCard Wallet service must be verified by a security code (payment password) before completing the transaction. Reminder: Please change the member account password regularly,...

Can I transfer points or cancel the transaction if I topped up in the wrong place?

MyCoins that have been successfully redeemed cannot be transferred to other game accounts. It is recommended that you confirm with the game you top up whether they can assist you to make the transfer. We can only help you to cancel the transaction (if the points are topped up into your account, please do not...

Why can’t I redeem Garena coin with MyCoins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, Pay by MyCard Wallet, and MyCard point card for overseas areas (Singapore and Malaysia). At present, MyCard point cards from overseas (Hong...

Why can’t I use buy online to redeem Garena coins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, Pay by MyCard Wallet, and MyCard point card for overseas area (Singapore and Malaysia). However, overseas area (Hong Kong and Macau) MyCard...

How do I find the history of MyCard Wallet transaction that I have done?

Please log in to your MyCard member account, then go to History Log > Transaction History. You can check your member top-up and MyCoins usage history here. (The record retention period is only open for record inquiries within the past twelve months) MyCard member login

The account is blocked because the password entered is incorrect, what should I do?

MyCard member accounts will be blocked for 24 hours after you entered the wrong password for 3 consecutive times. After the blocking time is over, the account will be activated automatically. Please log in again after making sure that the account and password entered are correct. If you want to activate your MyCard member account...

How many MyCard member accounts can I apply?

MyCard member account restrictions, one email can only apply for one MyCard member account, one ID card number can only verify one MyCard member account, and one mobile phone number can only be bound to one MyCard member account.

How to become a member?

Join now! MyCard official website registration guide MyCard APP registration guide Download MyCard APP

My account status is a ordinary member, why can’t I top up?

Currently, there is no distinction between the types of MyCard members. This applies before 5 March 2018, MyCard members are called ordinary members before completing the verification. For member accounts that have not verified mobile numbers, will asked to bind a mobile phone number when logging in. The function of the member service can only...

Member Center Security Verification Instructions

Dear customers, in order to maintain and improve the security of MyCard member accounts, the MyCard website will conduct member account security verification from time to time. Before completing security verification, the account may not be able to be used normally. If you have any questions regarding verification, please contact MyCard online customer services. MyCard...

What is the difference between a regular member and a verified member?

Currently, there is no such distinction for MyCard members. This applies before 5 March 2018, MyCard members are called ordinary members before completing the verification. The following are member services that can be used by MyCard member accounts after completing email and mobile number bind verification process: Point Card Top-up, buy online, Pay by MyCard...

What should I do if I want to complete mobile number verification, but I don’t have a mobile number?

If you do not have a mobile phone number for verification, it is recommended that you ask a family member who has a mobile phone to assist in completing the verification steps, and then you can fully use the MyCard member account function.