Global MyCard

Customer Service


Why can’t I use buy online to redeem Garena coins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, Pay by MyCard Wallet, and MyCard point card for overseas area (Singapore and Malaysia). However, overseas area (Hong Kong and Macau) MyCard point card can still be used to redeem Garena coins. We apologize for any inconvenience caused to you.

If you have any questions or suggestions regarding the adjustment of the payment method, you can directly contact Garena’s customer service through the following methods.

Garena official website announcement

Garena official website

Garena Customer Service