Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

What should I do if I haven’t received the text message while verifying the phone number?

Please try logging in again and re-enter the correct mobile number to verify again, for overseas users, please check whether the country code entered is correct. If the problem persists, and you still cannot receive the mobile verification SMS, please follow the steps below to check the operation : First contact the mobile phone operator...

Where can I search my top-up and MyCoins usage history?

Please log in to your MyCard member account, then go to History Log > Transaction History. You can check your member top-up and MyCoins usage history here. (The record retention period is only open for record inquiries within the past twelve months) Log in as a member now

Why did I fail to change the photo?

Please note that there are restrictions on the photo file format, if it doesn’t match the format below, the photo upload will not be successful. Length and width: 140×140 File size does not exceed: 1MB File formats: JPG, GIF, PNG, BMP

New security mechanism replaces MySafe

MyCard is committed to get closer to people’s life habits, and mobile phones are indispensable personal items in everyday life. Let’s use the new [QR Code scan log in, push notification log in], to replace the old MySafe security verification. Download MyCard APP

I still can’t login after scanning the QR Code?

Log in with a QR Code scan can only be done via the scan QR Code button found in the MyCard APP. QR code log in cannot be done using a scan from a regular camera or a regular QR code scan program.

How many trusted browsers can be set? Is there a time limit?

There are no limit on trusted browser settings. However, in order to maintain the security of your account, the system will restart every 3 months.

Why is the security code changed to payment password?

In order to provide the best service, we always listen to problems and suggestions from consumers wholeheartedly. So we officially renamed and replaced the original 4-16 code security code with a payment password that only uses 6 codes for the transaction. If you are already become a member before 18 February 2019, and are still...

I can’t see my points in the game after using MyCard Wallet to top up, what should I do?

Please check into the game to make sure whether the points have been received or not. If you haven’t received the points, please log in to your MyCard member account, then enter the History Log > Transaction History. You can search for member top-up and MyCoins usage history here.(The record retention period is only open...

I’ve selected MyCard Wallet as the payment method to top up in the game, why do I still have to enter the payment password?

In order to enhance the security of member accounts and ensure the protection of members’ use of MyCoins, starting from 16 June 2014, MyCard official website stated that all transactions using MyCard Wallet service must be verified by a security code (payment password) before completing the transaction. Reminder: Please change the member account password regularly,...

Can I transfer points or cancel the transaction if I topped up in the wrong place?

MyCoins that have been successfully redeemed cannot be transferred to other game accounts. It is recommended that you confirm with the game you top up whether they can assist you to make the transfer. We can only help you to cancel the transaction (if the points are topped up into your account, please do not...

Why can’t I redeem Garena coin with MyCoins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, Pay by MyCard Wallet, and MyCard point card for overseas areas (Singapore and Malaysia). At present, MyCard point cards from overseas (Hong...

Why can’t I use buy online to redeem Garena coins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, Pay by MyCard Wallet, and MyCard point card for overseas area (Singapore and Malaysia). However, overseas area (Hong Kong and Macau) MyCard...