Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

FAQ

(Credit Card) What is 3-D secure service?

The usage and settings of the 3-D Secure service will vary according to the region you are in. Please contact your credit card bank for detailed information on applying for 3-D Secure services. The function of the 3-D Secure service is to ensure that every online transaction that occurs can only be made by the...

(Credit Card) The transaction menu shows that the status of the transaction is a failure, but when checking with the credit card bank, it appears that this transaction has been charged?

Because you made a transaction using a credit card micropayment, the credit card bank will give you an authorization limit for each transaction. If your transaction on the MyCard platform is not successful, but because the credit card bank’s system has given authorization for this transaction, when you make an inquiry to the bank, they...

How do I confirm if my transaction is a success?

You can select the [Transaction Help] service from the menu icon on the upper right corner of the MyCard official website, and make an inquiry based on your transaction method. After selecting [Mobile Number], enter the phone number that you use in the transaction and select the transaction inquiry month, then click [Search]. The system...

What should I do if I forget my payment password?

Please use the URL below to verify the member account and reset the password. If you still have questions, please contact customer service. Forgot payment password, click here forgot payment password procedure guide

Is there a top-up limit for MyCoins?

The top-up limit for MyCoins are as follows: MyCard member account [not bound] to Mobile device: the maximum limit is 110,500 MyCoins MyCard member account [bound] to mobile device: the maximum limit is 200,000 MyCoins After you download the MyCard APP and successfully log in to your account, the system will automatically bind your MyCard...

What should I do if I haven’t received the text message while verifying the phone number?

Please try logging in again and re-enter the correct mobile number to verify again, for overseas users, please check whether the country code entered is correct. If the problem persists, and you still cannot receive the mobile verification SMS, please follow the steps below to check the operation : First contact the mobile phone operator...

Where can I search my top-up and MyCoins usage history?

Please log in to your MyCard member account, then go to History Log > Transaction History. You can check your member top-up and MyCoins usage history here. (The record retention period is only open for record inquiries within the past twelve months) Log in as a member now

Why did I fail to change the photo?

Please note that there are restrictions on the photo file format, if it doesn’t match the format below, the photo upload will not be successful. Length and width: 140×140 File size does not exceed: 1MB File formats: JPG, GIF, PNG, BMP

New security mechanism replaces MySafe

MyCard is committed to get closer to people’s life habits, and mobile phones are indispensable personal items in everyday life. Let’s use the new [QR Code scan log in, push notification log in], to replace the old MySafe security verification. Download MyCard APP

I still can’t login after scanning the QR Code?

Log in with a QR Code scan can only be done via the scan QR Code button found in the MyCard APP. QR code log in cannot be done using a scan from a regular camera or a regular QR code scan program.

How many trusted browsers can be set? Is there a time limit?

There are no limit on trusted browser settings. However, in order to maintain the security of your account, the system will restart every 3 months.

Why is the security code changed to payment password?

In order to provide the best service, we always listen to problems and suggestions from consumers wholeheartedly. So we officially renamed and replaced the original 4-16 code security code with a payment password that only uses 6 codes for the transaction. If you are already become a member before 18 February 2019, and are still...