Global MyCard

Customer Service

Notification

When the MyCard website is under maintenance, all related functions of Top Up, Deduction, Buy Online, and MyCard shopping mall will be suspended! Please be patient. In case of temporary maintenance, a separate announcement will be made.

FAQ

FAQ

I can’t see my points in the game after using MyCard Wallet to top up, what should I do?

Please check into the game to make sure whether the points have been received or not. If you haven’t received the points, please log in to your MyCard member account, then enter the History Log > Transaction History. You can search for member top-up and MyCoins usage history here.(The record retention period is only open...

I’ve selected MyCard Wallet as the payment method to top up in the game, why do I still have to enter the payment password?

In order to enhance the security of member accounts and ensure the protection of members’ use of MyCoins, starting from 16 June 2014, MyCard official website stated that all transactions using MyCard Wallet service must be verified by a security code (payment password) before completing the transaction. Reminder: Please change the member account password regularly,...

Can I transfer points or cancel the transaction if I topped up in the wrong place?

MyCoins that have been successfully redeemed cannot be transferred to other game accounts. It is recommended that you confirm with the game you top up whether they can assist you to make the transfer. We can only help you to cancel the transaction (if the points are topped up into your account, please do not...

Why can’t I redeem Garena coin with MyCoins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, Pay by MyCard Wallet, and MyCard point card for overseas areas (Singapore and Malaysia). At present, MyCard point cards from overseas (Hong...

Why can’t I use buy online to redeem Garena coins?

According to the announcement from Garena’s customer service on 1 February 2016, starting from Tuesday, 1 March 2016 at 00:00, Garena will terminate the Garena coin redeem service by using MyCard Buy Online, Pay by MyCard Wallet, and MyCard point card for overseas area (Singapore and Malaysia). However, overseas area (Hong Kong and Macau) MyCard...

How do I find the history of MyCard Wallet transaction that I have done?

Please log in to your MyCard member account, then go to History Log > Transaction History. You can check your member top-up and MyCoins usage history here. (The record retention period is only open for record inquiries within the past twelve months) MyCard member login

How do I change or delete personal info?

『Correct the wrong registered name or ID number』: Because one ID card number can only be used to register one verified MyCard member account. You can only change one of the two, and can only change it once, and cannot be changed repeatedly. 『Deleting account personal info』: At present, we can help you apply for...

I have two verified MyCard member accounts, but one of them uses fake data for registration. Can I merge the accounts?

Because one ID card number can only be used to register one MyCard member account. Multiple accounts cannot be combined. If you can’t provide documents that can prove ownership of another account, then we can’t help you resolve issues with that account. Attention! To ensure personal rights and interests, please use real personal information for...

How to apply for or unsubscribe the member newsletter?

If you want to subscribe to the MyCard member newsletter, please register for an account and complete the 2-step verification process with your email and mobile number. After completed the registration process, log in to your account and enter the Member Center, then check the box “Subscribe News, Special offers and service from MyCard.” in...

Why I didn’t receive the member newsletter after I subscribed?

If you do not receive the member newsletter after subscribing, please refer to the following methods: Please log in to your account, then go to the Edit Member Personal Info page to make sure you have checked the “Subscribe News, Special offers and service from MyCard.” box. Please go to your email mailbox to check...

The account is blocked because the password entered is incorrect, what should I do?

MyCard member accounts will be blocked for 24 hours after you entered the wrong password for 3 consecutive times. After the blocking time is over, the account will be activated automatically. Please log in again after making sure that the account and password entered are correct. If you want to activate your MyCard member account...

I wrote the wrong name or ID number and email in my member account data, how can I modify it?

In order to ensure the confidentiality and security of the account, if there is a writing error in the name or ID card number, you can only change one of the two, and can only change it once. Please submit an application to MyCard customer service using the Problem Processing Application Form. Problem Processing Application...